Quick answers to the questions I get asked most about websites, audits, and how I work with small businesses.
I design and audit websites for small businesses, sole traders, and charities. That covers new website builds, website audits, Shopify setup, and workshops that teach you how to spot and fix problems on your own site.
Small businesses with a website that is not quite working, start-ups who built their own site and want it to go further, and anyone who wants a designer whose values match theirs. Local businesses, charities, and people who do not consider themselves "techy" are especially welcome.
I check your site against four things: does it convert visitors into customers, is it accessible to everyone, is it environmentally lean, and is it legally compliant with GDPR and accessibility law. You get a clear report with findings ranked by severity, so you know what to fix first.
Usually the second one. Most sites do not need a full rebuild, they need targeted fixes. I recommend improvements in phases so you can budget realistically and see progress without a huge upfront cost.
Yes. Platform-built sites often struggle with SEO, accessibility, and compliance because of how the platform works, not because you did anything wrong. I can tell you exactly why and what your options are.
It depends on what your site needs. I do not do vague packages or upsells, so after an audit or initial chat you will get a clear, honest quote for the work that will actually help your business.
It varies by scope, but I will give you a realistic timeline before we start, and I will tell you straight if something is likely to take longer than expected.
Yes. I run small business workshops and offer audits that stand alone, so you can get expert input without committing to a full build.
Over 25 years of web experience combined with a psychology background and a charity fundraising history. That means I think about how people actually behave on your site, not just how it looks.
Book a call through my Calendly link or get in touch directly, and we will talk through what your website needs.
Practical website audits and digital advice for small businesses and charities. Helping you understand what’s working and what can be improved.
Not sure what some of the terms mean? I’ve put together a simple Glossary of Terms that explains the jargon in plain English.